BerriAI/litellm - GitHub vs Gladly Sidekick
Side-by-side comparison · Updated October 2026
| Description | LiteLLM is an AI gateway and Python SDK from Berrie AI Incorporated, published in the BerriAI GitHub repository. The SDK provides a common interface for model calls inside Python applications. The proxy gateway centralizes access for a team, with virtual keys, model routing, spend tracking, budgets and an administration interface. The official documentation lists support for more than 100 model providers. Supported endpoints and features vary by integration, so verify your model’s streaming, tool-calling, image, audio or embedding requirements. The router supports retries, fallbacks and load balancing; observability integrations can send request data to tools such as Langfuse, LangSmith and OpenTelemetry. LiteLLM also provides an MCP gateway. It can connect upstream servers using Streamable HTTP, SSE or stdio, expose tools through a fixed gateway endpoint, and scope access by key, team or organization. This requires configuring the upstream servers and authentication; the gateway does not automatically grant access to third-party tools. Agent-to-agent integrations are documented separately. The open-source offering has no software license fee for self-hosting. Code outside the enterprise directory is MIT-licensed, while enterprise code has separate terms. Enterprise pricing is quoted by annual gateway request capacity, deployment architecture and support needs, rather than a per-token license charge. Model-provider charges and infrastructure costs still apply. Enterprise adds controls and support such as SSO, SCIM, audit logs and service-level agreements. Compare New API for another self-hosted gateway with provider-channel management and usage accounting. Evaluate a representative workload, inspect request logging and secret handling, test budget and failure behavior, and decide whether SDK integration or a shared gateway best fits your application. | The blog post introduces Gladly's new AI and automation platform designed to enhance customer service operations. It focuses on providing a unique, all-in-one solution that integrates advanced AI technology with human-centric customer service. The platform promises increased efficiency, decreased costs, and improved customer satisfaction through personalized self-service and multi-channel support options. Highlighted features include real-time insights, comprehensive customer profiles, and seamless integration with popular tools like Shopify and Klaviyo. |
| Category | Developer Tools | Customer Support |
| Rating | No reviews | No reviews |
| Pricing | Open Source | Pricing unavailable |
| Starting Price | N/A | N/A |
| Use Cases |
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| Tags | AI gatewayPython SDKLLM routingMCP gatewayvirtual keys | AIAutomationCustomer ServiceEfficiencyCost Reduction |
| Features | ||
| Python SDK for direct application integration | ||
| Shared AI proxy gateway and administration UI | ||
| More than 100 documented model-provider integrations | ||
| Virtual keys, users, teams, budgets and rate limits | ||
| Spend tracking and observability integrations | ||
| Router retries, fallbacks and load balancing | ||
| MCP gateway for Streamable HTTP, SSE and stdio upstreams | ||
| Key, team and organization MCP permissions | ||
| Separate enterprise identity, audit and support features | ||
| AI-driven task management | ||
| Personalized self-service options | ||
| Multi-channel support | ||
| Real-time insights | ||
| Comprehensive customer profiles | ||
| Integration with popular tools | ||
| Advanced AI-driven customer service | ||
| Interactive Voice Response (IVR) | ||
| Liveboards for real-time insights | ||
| Insight Builder tool | ||
| View BerriAI/litellm - GitHub | View Gladly Sidekick | |
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