Ioni vs New API
Side-by-side comparison · Updated October 2026
| Description | The Ioni platform offers a comprehensive suite of AI tools designed to enhance customer support and boost team productivity. Key features include AI Assistant, AI Chatbot, AI Search, AI Widget Builder, Conversations Analytics, and the ability to seamlessly transition from a chatbot to a human. These tools support multiple languages, provide auto-translation, and self-learn from existing tickets. The platform integrates easily with various existing systems, ensuring that customer interactions are accurate and efficient. Ioni is powered by ChatGPT-4, optimized for generating intelligent and relevant responses using a robust Knowledge Base. | New API is a self-hosted AI gateway and model-management project maintained in the QuantumNous repository. It brings provider channels, access tokens, model restrictions, usage statistics and cost accounting into one interface. Teams supply their own authorized model-provider access and operate the gateway in their chosen environment. The gateway supports several API formats, including OpenAI-compatible requests, Claude Messages and Google Gemini. Compatibility has boundaries: the README marks Gemini-to-OpenAI conversion as text-only without function calling, and OpenAI-compatible to Responses conversion as in development. Test the exact endpoints, streaming behavior and tool calls your application uses before switching traffic. Routing features include weighted channel selection, automatic retry after failures and user-level model rate limits. The dashboard supports request-based, usage-based and cache-hit cost accounting, with token grouping and model-access controls. These controls can help organize usage, but retries and a common API format do not guarantee uninterrupted service or identical behavior across providers. The current repository license is AGPLv3. Docker Compose is the recommended quick-start path in the README, which also documents Docker commands with SQLite or MySQL. Running the software still involves infrastructure, operations and upstream model charges. Review the current license, secure your deployment and validate accounting against provider bills. Compare LiteLLM if you also want a Python SDK or a documented gateway for MCP servers and agents. |
| Category | Customer Support | Developer Tools |
| Rating | No reviews | No reviews |
| Pricing | Freemium | Open Source |
| Starting Price | $49/mo | N/A |
| Plans |
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| Use Cases |
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| Tags | AI AssistantAI ChatbotAI SearchAI Widget BuilderConversations Analytics | AI gatewayLLM routingmodel managementrate limitingusage accounting |
| Features | ||
| AI Assistant | ||
| AI Chatbot | ||
| AI Search | ||
| AI Widget Builder | ||
| Conversations Analytics | ||
| Chatbot to Human | ||
| Multilingual Support | ||
| Auto-Translation | ||
| Self-learning from Existing Tickets | ||
| Customizable Chatbot | ||
| Self-hosted AI gateway and model management | ||
| Provider channels, token groups and model restrictions | ||
| OpenAI-compatible, Claude Messages and Gemini format support | ||
| Documented limits on protocol conversion | ||
| Weighted channel selection and failure retries | ||
| User-level model rate limiting | ||
| Request, usage and cache-hit cost accounting | ||
| Docker Compose deployment documentation | ||
| View Ioni | View New API | |
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