DWP Unveils Controversial 'White Mail' AI: Transforming Benefit Systems at What Cost?
The UK Department for Work and Pensions (DWP) has rolled out a new AI system dubbed 'White Mail' to handle benefit claimants' correspondence, processing 25,000 items daily. While aimed at boosting efficiency by identifying urgent cases, it has sparked major privacy and transparency concerns among claimants, who are not informed that AI is involved.
Jan 27