customer experience

10+ articles

AI AI Compliance AI Innovation AI Integration Agentforce

AI Agents in CX: Maneuvering Through a Legal Minefield

Explore the legal intricacies of agentic AI in customer experiences with insights from Kristina Holt of Foot Anstey.

AI Meets CX: Salesforce, Santander, Mastercard, and Verint Lead the Charge

Dive into the latest AI-driven customer experience (CX) advancements from Salesforce, Santander, Mastercard, and Verint. Discover Salesforce's telco-centric AI solution, Santander and Mastercard's revolutionary AI agent payment, and what this means for the future of CX. Plus, get a look at Verint's latest strategies amidst reports of layoffs.

Mar 7

AI Meets CX: Salesforce, Santander, Mastercard, and Verint Lead the Charge

Ashley Furniture Leads the Way with AI-Powered Shopping Experience

Ashley Furniture, a major North American furniture retailer, is making waves with the launch of its AI-powered shopping experience via Perplexity AI. Integrated with PayPal, this seamless shopping process allows customers to discover, curate, and purchase furniture all within one conversational AI interface. By pioneering agentic commerce, Ashley is positioning itself as a leader in AI-driven retail innovation, simplifying the purchase journey and enhancing customer experience.

Feb 17

Ashley Furniture Leads the Way with AI-Powered Shopping Experience

ServiceNow and OpenAI Join Forces for AI-Driven Customer Experience Revolution

ServiceNow and OpenAI have announced a multi-year partnership to integrate OpenAI's advanced AI models, including GPT-5.2, into ServiceNow's platform. This collaboration aims to enhance customer experience (CX) resolution in contact centers by introducing real-time voice agents and computer-use automation, eliminating the need for custom development and reducing latency.

Jan 21

ServiceNow and OpenAI Join Forces for AI-Driven Customer Experience Revolution

Microsoft Copilot and Azure OpenAI: The New Heroes of Food Tech Revolution!

Explore how Microsoft Copilot and Azure OpenAI are shaking up the food tech scene with AI-driven automation and insights. From content creation to predictive intelligence, discover the tools transforming food tech into a cutting-edge industry.

Dec 2

Microsoft Copilot and Azure OpenAI: The New Heroes of Food Tech Revolution!

Verizon Slashes Over 13,000 Jobs Amidst Major Company Shakeup!

In a bold move to simplify operations and prepare for a $20 billion acquisition, Verizon is cutting more than 13,000 jobs, the largest in its history. This restructuring, led by new CEO Dan Schulman, aims to streamline the workforce amid evolving market demands and the looming integration of Frontier Communications. While a $20 million fund is allocated for retraining workers, public reactions are mixed, reflecting concerns about job security and service quality.

Nov 22

Verizon Slashes Over 13,000 Jobs Amidst Major Company Shakeup!

Balancing Act: Speed Meets Empathy in Customer Service Revolution

Explore the modern shift in customer experience as companies integrate AI efficiency with human empathy. The article highlights the emerging hybrid model in customer service, where technology tackles routine tasks and agents focus on emotion-driven interactions, all to enhance customer satisfaction.

Nov 17

Balancing Act: Speed Meets Empathy in Customer Service Revolution

The Rise of Always-On AI Employees: Revolutionizing Business Operations

Explore how advanced conversational AI is transforming into a 24/7 digital workforce, reshaping businesses by handling complex tasks, enhancing customer interactions, and boosting operational efficiency. Discover the shift from basic chatbots to sophisticated AI agents that act autonomously, offering competitive advantages and reshaping the future of business operations by 2025 and beyond.

Nov 2

The Rise of Always-On AI Employees: Revolutionizing Business Operations

Exodus from Tesla: Former Owners Share Why They Moved on From the EV Giant

The article delves into the candid reasons some Tesla owners decided to part ways with their vehicles. Highlighted are concerns over build quality, software issues, and lackluster customer service, which have driven some to explore alternatives in the evolving EV market.

Sep 14

Exodus from Tesla: Former Owners Share Why They Moved on From the EV Giant

Kroger's Major Corporate Shakeup: Nearly 1,000 Jobs Cut Amidst Merger Collapse!

Kroger announces a significant restructuring move, laying off nearly 1,000 corporate employees following a failed merger. The company plans to reinvest savings into lowering grocery prices, opening new stores, and hiring more store-level staff. Despite anticipated challenges, the cuts are projected to enhance competitiveness and customer experience at remaining locations.

Aug 27