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Crisp

2.0 (1)
Customer SupportFreemium

AI-first customer support platform with Hugo, the AI agent and copilot

Last updated Aug 24, 2026

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What is Crisp?

Crisp is an AI-powered customer support platform centered on Hugo, an AI agent and copilot that helps automate customer support, assist agents, and improve response quality across chat, messaging, and email.

Crisp's Top Features

Key capabilities that make Crisp stand out.

AI helpdesk with Hugo AI core

Customer-facing AI agent

Internal AI copilot for agents

Shared inbox

Chat widget

Search Chatbox AI for self-service

Workflow automation

Conversation routing and escalation

AI-powered drafting and summarization

Support knowledge training from help content, website content, snippets, and inbox history

Multi-provider AI support including Claude and Gemini

Desktop app for macOS and Windows

Use Cases

Who benefits most from this tool.

Support teams handling high conversation volume

Use Crisp to automate common questions, route requests, and reduce repetitive work with Hugo and workflow automation.

Agents who need help responding faster

Use Copilot to summarize long threads, draft better replies, and keep full conversation context visible while responding.

Businesses that want self-service support

Use Search Chatbox AI to let customers find answers in help content before contacting the team.

Teams managing complex support cases

Use Crisp’s inbox, AI assistance, and handoff tools to escalate cases to the right human agent when automation is not enough.

Organizations centralizing support knowledge

Train Crisp AI on help articles, website content, snippets, and past inbox messages so support responses stay grounded in company knowledge.

Explore Top AI Use Cases

Tags

customer supportAI agentcopilotchatmessagingemailautomation

Crisp's Pricing

Free plan available
Pricing model

The provided source text includes many pricing claims, but they are not reliable as a basis for classification because I cannot verify them directly from official crisp.chat source pages here. Per instructions, when pricing details are not reliably sourced, the result should be marked unknown.

Watch-outs

  • The source text cites many plan names and prices, but I could not verify them directly from an official crisp.chat pricing page in this context.
  • Per instructions, unsupported or unverified pricing claims should not be classified as accurate pricing facts.
  • If Crisp’s official site only points to pricing pages or contains incomplete/custom-only details, that would also require is_accurate=false and product_plans=[].

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Frequently Asked Questions

What is Crisp?
Crisp is an AI-first customer support platform that combines a shared inbox, helpdesk, chat widget, search, workflows, and AI automation to help teams support customers faster and more effectively.
What is Hugo in Crisp?
Hugo is Crisp’s AI core. It powers customer-facing support automation and also provides internal copilot help for support agents inside the inbox.
How does Crisp use AI?
Crisp uses AI to answer customer questions, route conversations, escalate to humans when needed, summarize threads, draft replies, and help agents resolve cases faster.
What data can Crisp AI learn from?
Crisp AI can use helpdesk articles, website or blog content, inbox conversation history, and internal snippets to generate more relevant support answers.
Does Crisp offer a customer-facing AI chatbot?
Yes. Crisp includes a customer-facing AI agent and chatbot experiences that can handle common questions, support self-service, and route users when human help is needed.
What is Copilot in Crisp?
Crisp Copilot is an internal AI assistant for support agents. It helps summarize conversations, understand context, draft replies, and prepare handoffs without sending messages automatically.
Can Crisp automate support workflows?
Yes. Crisp includes workflows and automation tools that can collect information, route conversations, trigger actions, and hand off cases between AI and human agents.
Does Crisp support self-service search?
Yes. Crisp includes Search Chatbox AI, which lets visitors search help content in the chatbox before starting a conversation.
Which AI models does Crisp support?
Crisp supports AI configurations powered by providers such as Claude and Gemini, along with Hugo as its own AI core for support automation.
Is Crisp suitable for teams of different sizes?
Yes. Crisp is built for support teams that want an AI-assisted helpdesk and inbox, from smaller teams to larger organizations needing scalable customer service automation.