Chatbase screenshot

Chatbase

ChatbotFreemium

AI customer-support agent builder with multi-channel deployment

Last updated Apr 18, 2026

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What is Chatbase?

Chatbase lets teams configure AI support agents from business data, deploy listed channels and route difficult conversations to human support.

Chatbase's Top Features

Key capabilities that make Chatbase stand out.

Business-data training and agent instructions

Embeddable website chat

Listed Slack, WhatsApp, Messenger, email and voice channels

Actions and CRM or helpdesk integrations

Conversation logs and analytics

Smart escalation to human agents

Use Cases

Who benefits most from this tool.

Small businesses with a documented support knowledge base

Train an agent on approved business information and review answers before expanding coverage.

Customer support teams

Deploy support across selected channels and define when a conversation moves to a person.

Explore Top AI Use Cases

Tags

AI ChatbotCustomer SupportLead GenerationCustomizableAdvanced AnalyticsPrivacy & SecurityIntegrations

Chatbase's Pricing

Free plan available

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User Reviews

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Recent reviews

Frequently Asked Questions

Is Chatbase free?
The current Free card lists 50 message credits per month and one team member. Free agents are deleted after 14 days of inactivity. Check the limits before using it for a continuing support workflow.
Is a Lyro conversation the same as a Chatbase message credit?
No. Lyro counts a customer interaction with at least one AI reply as an AI conversation. Chatbase credits depend on model requests, and actions can add requests.
Can a chatbot hand support to a person?
Both products document AI and human support workflows. Configure and test the actual handoff route, context visible to the person and behavior outside staffed hours.
How do I avoid outdated answers?
Assign an owner to the knowledge sources. After changing a policy, test the same question again and verify when the source update reaches the agent.
What does Chatbase cost on monthly billing?
The reviewed monthly cards list Hobby at $40 for 700 credits, Standard at $150 for 4,000 and Pro at $500 for 15,000. Credit usage depends on the model and requests made.