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Lyro

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Tidio Lyro AI customer-service agent for chat and ticketing

Last updated Aug 8, 2024

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What is Lyro?

Lyro answers customer questions from website and FAQ knowledge, supports actions and sits alongside Tidio's live-chat and ticketing workflow.

Lyro's Top Features

Key capabilities that make Lyro stand out.

Website and FAQ knowledge

Guidance for AI answers

Actions through API integrations

AI support alongside live chat and ticketing

AI-conversation usage quotas

Use Cases

Who benefits most from this tool.

Small businesses using Tidio support tools

Add an AI customer-service agent to a live-chat and ticketing workflow while keeping human review available.

Customer support teams

Use approved FAQs and website information, then test actions and escalation before launch.

Explore Top AI Use Cases

Tags

AI ChatbotCustomer SupportLive ChatHelpdeskKnowledge Base

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Frequently Asked Questions

Is a Lyro conversation the same as a Chatbase message credit?
No. Lyro counts a customer interaction with at least one AI reply as an AI conversation. Chatbase credits depend on model requests, and actions can add requests.
Is Lyro free?
Tidio offers an initial free Lyro conversation allowance. Confirm its current count and the recurring paid quota at signup; do not assume the initial allowance renews monthly.
Can Lyro use an existing FAQ?
Tidio documents FAQ uploads and website or FAQ scraping for knowledge. Check how source changes are refreshed in your chosen setup.
Can a chatbot hand support to a person?
Both products document AI and human support workflows. Configure and test the actual handoff route, context visible to the person and behavior outside staffed hours.
Can Lyro perform actions?
Tidio documents Lyro actions through API calls. Test the intended permissions, result and handoff when an action fails before enabling it for customers.